EUR 3,700
100 free spins · 3 deposits
Games
Talk to our support team
Players reach us in two ways: live chat and e-mail. Both routes are described here without addresses or numbers. Pick the route that fits your question, write one clear message and keep your account details out of public places.
Our chat team writes in English, Italian, German, Greek, French and Portuguese, so you can pick the language you are most comfortable in. The same chat opens in the mobile browser, so you do not need an app to talk to us from a phone.
Our support routes
| Route | What it suits | What to expect |
|---|---|---|
| Live chat | Quick questions about a deposit, a bonus condition or a lobby category; anything that needs an answer while you play | Answers within about 2 minutes in a test, with 24/7 coverage |
| Longer cases that need detail, such as a withdrawal request waiting for approval or a verification question | A reply in about 22 hours in a test |
Chat is faster; e-mail suits a case you want written down. If a chat conversation turns out to need documents or a long history, continue it by e-mail and keep the earlier details in the first line.
What to include in a message
A good message saves a round trip. Put these points in the first lines:
- The topic in a few words, for example “withdrawal”, “welcome bonus” or “verification”.
- The amount and the currency of the deposit or withdrawal, such as EUR 50.
- The date and the payment method you used, for example Visa, Skrill or Bitcoin.
- What you expected and what happened instead.
For a bonus question, add which stage you took: the first deposit with the 100% match, the second with 120% or the third with 150%. For a withdrawal question, add whether a bonus was active, because withdrawals are blocked while a bonus is active. A complete first message might read: withdrawal, EUR 50, requested with Skrill, no bonus running, still waiting. That one line lets support see the amount, the route and whether the bonus block can be the reason, without a second question.
Who handles what
Our support team handles deposits, withdrawals, bonuses and identity verification. Identity verification is required before the first withdrawal, so a verification question belongs in the same message as the withdrawal it holds up, with the payment method and the amount named. A bonus question belongs in a message that names the stage and the 35x wagering it concerns, and a deposit question names the route, because Skrill, Neteller and Volt deposits do not trigger the welcome bonus.
How we treat your messages
Details to keep to yourself
Keep your full password and a card’s security code out of every chat and e-mail. If a message that claims to come from us asks for either, treat it as fake and report it through the live chat.